UNSAFE: Andersen Sliding Patio Door – Exterior Key Lock
[Update 12/20/2010] Andersen Windows sent a tech guy out on Friday to fix the lock issue. It turns out that you CANNOT assemble the lock / gears per the directions – this was our problem. He assembled it WRONG (e.g. the gears didn’t line up) and it’s “working” now. They get half a point for fixing our lock, but 0 points for the half-assed fix. These locks should be recalled!
This Andersen Windows sliding patio door is not safe! You can lock people INSIDE the house – if the house catches on fire, the door would trap you in!
I have reported this issue to Andersen as well as my lumber yard – they are all basically telling me to pound sand.